How we are dealing our Customers? (Thought for the day)

Babu is a waiter at a non-vegetarian restaurant on a main street in Chennai. Two new customers came to the tables under his watch that day. One was a rich man who got out of the car and well dressed. Another was an old man who was walking around in dress with wrinkles. He sat in a sad figure with an untrimmed mustache and beard. Babu went to the rich man and gave him the menu card and he was waiting for the order nearby. He was looking at the menu card for a little while and finally ordered a biryani.  Babu, who was focused on taking care of him, kept the old man to wait for a long time. After serving the food to the rich man, Babu asked to the old man, "Hey old man! What do you want?".  The old man politely said, "Give me some water first".  Babu placed the jug of water harshly on the old man's table. "Hmm. What are you going to eat?" , to hear that bluntly, the old man looked at the menu card and said, "What's up bro?" . Babu had said some food items and the old man ordered some of them. Babu also looked at him with suspicion and said, "Old man! The items you ordered will cost more than five hundred rupees in total. Do you have such money?".  The old man said “I have enough money. I am so hungry my child.Bring me the meal first".    After a while the ordered items came to the old man’s table. Babu also went to look after the rich man. "Sir! Want something else? ” asked . The rich man replied“ That’s it! Bring the bill ".  Babu politely handed the card with the bill to him. The rich man gave his debit card and wrote the tips on the bill for twenty rupees and left after getting back the debit card. Until then, Babu did not notice the old man. He approached and asked, "Do you want anything else?" The old man said, "Enough! I can not eat more than this". After a while, Babu just handed over the bill (without the card) to the old man’s hand and the old man paid the money at the bill counter and left. Babu's eyes widened and filled with tears as he saw a 500 Rupee note was falling from the beneath of the old man’s plate when the table cleaner who had come to clean. The old man kept the note as a tip to the waiter. When Babu thought to apologize with the old man, the old man was far away from the sight. This can be seen in many government offices, mainly in (MNCs), private companies, restaurants and service centers. Customers can see different approaches by service deliverers with different angles according to dress, appearance and their job position. This is the nature of dogs. Dogs only behave with people based on the appearance and dress. Many people make these mistakes, even those who have developed from their earlier poor state. People wrongly understand arrogance and misbehavior are MNC culture or Corporate culture. The Organisation should notice of it and remove such animal behaviours. "உருவுகண்டு எள்ளாமை வேண்டும் உருள்பெருந்தேர்க்கு அச்சாணி அன்னார் உடைத்து"  (திருக்குறள் 667 ) Above Thirukkural means “Despise not men of modest bearing; Look not at form, but what men are: For some there live, high functions sharing, Like linch-pin of the mighty car!.” Do not compliment a person on his good looks. On the other hand, do not look down on someone who is unattractive. 3 Compared to most flying things, a bee is very small, but the honey it makes is the sweetest of foods. “ (SIRACH 11: 2-3) "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so."  -  (Gandhiji)

13 views0 comments